Return & Refund Policy — Mr Junk Rubbish Removal
Last updated: 1st September 2026
At Mr Junk Rubbish Removal, we want you to be happy with your Skip Bag purchase. This policy sets out when you can request a refund, exchange, or return.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a refund, replacement, or repair for products that are faulty, not as described, or don’t do what they’re supposed to.
Change of mind — before delivery
If you’ve ordered a Skip Bag and it hasn’t been delivered yet, you can cancel your order for a full refund. Email or call us within 24 hours of placing the order.
Damaged or defective on arrival
If your Skip Bag arrives damaged or defective, contact us within 48 hours of delivery with a photo of the issue. We’ll either send a replacement bag at no charge or provide a full refund of the bag purchase.
Wrong size ordered
If the Skip Bag you ordered turns out to be the wrong size for your job, contact us before you start using it. If the bag is still in original condition and unused, we can arrange an exchange for the correct size (a small delivery fee may apply for the swap).
Once a bag has been used for waste, we can’t accept a return.
Collection service refunds
If you’ve paid for a Skip Bag Collection and we’re unable to collect (for example, if we can’t safely access your property), we’ll refund the collection fee in full.
If you cancel a booked collection more than 24 hours before the scheduled time, we’ll refund the collection fee. Cancellations inside 24 hours may incur a fee to cover scheduling costs.
How to request a refund
Contact us with your order details:
- Email: info@mrjunkrubbishremoval.com.au
- Phone: 0432 588 861
- Hours: 7 days a week 9am – 5pm
Refunds are processed to the original payment method within 5-10 business days of approval.
Questions?
Get in touch — we’re happy to help.